Privacy Policy

This page sets out how Betya collects, uses, stores, and protects personal information provided by players and visitors. Operated by Gemmy LTD under a Curaçao gaming licence, the platform handles data across its casino, sportsbook, and cashier functions. Understanding these practices helps account holders make informed decisions before registering and throughout their time on the platform.

What Information Betya Collects

When an account is created, Betya collects the details entered during registration: email address, username, and selected account display currency. If a referral code is used, that reference is also recorded. Beyond registration, the platform may collect additional personal data when identity verification is triggered or when a withdrawal is requested.

KYC checks typically require a government-issued photo ID such as a passport or driving licence, proof of address through a recent bank statement or utility bill, and evidence of payment ownership. For crypto withdrawals, the destination wallet address and blockchain network details are also recorded to ensure the transaction is processed correctly.

Betya may additionally collect:

• Technical data including IP address, device type, browser version, and session duration
• Transaction records covering deposits, withdrawals, bonus activations, and bet history
• Communications sent through live chat or to support@betya.com
• Gameplay activity across casino and sportsbook products
• Voluntary information such as responsible-gambling preferences and account limit settings

How Collected Data Is Used

Personal information is used to operate and maintain the account, process transactions in AUD and supported cryptocurrencies, verify identity before payout, and deliver customer support. The platform uses account data to apply wagering requirements, track VIP+ progress across 11 status tiers, and calculate Betya Bucks balances in the loyalty store.

Data is also used to comply with anti-money-laundering obligations, detect fraudulent activity, and enforce the minimum age requirement of 18 years. Risk controls may trigger additional checks on the account or payment methods at any point, not only at first withdrawal.

Marketing communications, where permitted, are sent to the email address on file. Players can typically manage marketing preferences through account settings.

Data Sharing and Third Parties

Betya shares personal information with third parties only where necessary to deliver services. Game studios such as Play’n GO, Pragmatic Play Live, Evolution, Hacksaw Gaming, and Nolimit City operate independently and may process gameplay data under their own terms. Payment processors handling Visa, Mastercard, Neosurf, EzeeWallet, MiFinity, and the 26 listed crypto asset/network routes receive transaction data required to complete each payment.

Data may also be shared with identity verification providers that conduct KYC checks, with fraud-detection systems, and with regulatory or law-enforcement authorities when legally required. Betya does not sell personal information to unrelated third parties for commercial advertising.

Because Betya is an offshore platform operating under a Curaçao licence rather than an Australian licence, the data-handling framework may differ from what Australian Privacy Act 1988 obligations would require of a locally licensed operator. Players based in Australia should take this into account before registering.

Cookies and Tracking

The website uses cookies and similar tracking technologies to maintain session integrity, remember account preferences, and analyse traffic patterns. Some cookies are strictly necessary for the platform to function, while others relate to performance measurement or optional personalisation features.

Browser settings can usually be used to limit or block cookies, though doing so may affect how certain areas of the site load or respond.

Data Security

The platform uses HTTPS/TLS encryption across the website and cashier to protect data transmitted between a player’s device and the server. Account access is secured through the registered email and password, and password recovery is handled via the email-linked reset function.

For crypto transactions, it remains the account holder’s responsibility to copy the destination address carefully and select the correct asset and network shown in the cashier. Blockchain transfers sent to an unsupported network may be unrecoverable, and Betya cannot reverse confirmed blockchain transactions.

Data Retention

Personal information is retained for as long as the account remains active and for a period afterwards as required by applicable law or internal risk management policy. KYC documents and transaction records are typically retained beyond account closure to satisfy anti-money-laundering record-keeping obligations.

Player Rights

Depending on the applicable legal framework, account holders may have the right to access, correct, or request deletion of personal information held by the platform. These requests can be directed to the support team through live chat, available 24/7, or by email at support@betya.com.

Note that certain data, particularly KYC documents and financial records, may not be deleted where retention is required by law or ongoing compliance obligations.

Responsible Gambling and Privacy

Settings configured through the responsible-gambling tools, including deposit limits, loss limits, session timers, cool-off periods, and self-exclusion, are stored against the account to ensure they remain active across sessions. This data is used solely to enforce the limits chosen and is not shared for commercial purposes. For more detail on how Betya manages player safety, see Betya responsible gambling.

Australian players seeking independent support can contact Gambling Help Online, a confidential national service available to anyone concerned about gambling activity.

Changes to This Policy

The privacy policy may be updated periodically to reflect changes in platform operations, regulatory requirements, or data-handling practices. The current version applies to all data collected from the date shown at the top of this page. Continued use of the casino Betya after a policy update constitutes acceptance of the revised terms. Players who disagree with any change should contact support before continuing to use the account.